Frequently Asked Questions
We understand that you might have questions about our services, policies, and how we ensure the best care for your beloved pets. Our FAQs page is designed to address frequent questions we are asked so we can help make your experience with us as seamless and comfortable as possible. Whether you're wondering about our boarding facilities, grooming procedures, vaccination requirements, or anything else, our FAQ page provides clear and concise answers to help you make informed decisions for the happiness and health of your pets.
We can do baths, nail trims, anal gland expressions, ear cleanings, teeth brushing, and medical sedated grooms for both dogs and cats. However, we don’t do trimming and shaving. For more information, please visit bathing and medical grooming page.
Yes, we have separate boarding quarters for both dogs and cats to keep them separate and comfortable for their stay. For more information, please visit boarding page.
We require all animals to be up to date on their vaccinations 2 weeks prior to their boarding reservation. If fleas are found on your pet, they will be treated prior to admittance to the kennel. All pets must have had a fecal test performed in the past year.
Dogs: required vaccines are DAPP, Bordetella, and rabies.
Cats: required vaccines are FVRCP, and rabies.
While we provide veterinary care to all dogs, we aren’t equipped to board aggressive dogs at this time.
You can pre-fill out our boarding paperwork prior to arriving by clicking here.
Yes! rabbits, hedgehogs, and other pocket pets.
While we do require payment at time of service and don’t take payment plans, we do accept Care Credit. We strive our best to make ourselves accessible to everyone and provide service that fits your needs. We also provide all paperwork necessary for you to make a claim for pet insurance if you have it.
We are classified as a dispensary not a pharmacy. This means we can legally only fill prescriptions for pets that we have a valid client-patient relationship with in the past year.
Yes! There are rare instances of resistant heartworms as well as missed doses that you may not be aware of (pet vomited a few hours after taking the medication, pet didn’t swallow the meds, medication was given a few days too late, etc.) Additionally, some preventatives aren’t safe for heartworm positive dogs and if we don’t routinely screen it could pose a health hazard to your pet.
No.
No.
We carry a full line of Hills and Purina diets. You must be an established client and patient must be up to date on their annual exam to purchase.
If your pet is experiencing an emergency during regular business hours we are happy to see them, we do ask that you call in advance so we can be adequately prepared for your arrival. If your pet is having an emergency after hours, we do offer services to current clients only. If you aren’t a current client we recommend contacting your regular veterinarian or going to a 24/7 emergency facility.
Appointments are strongly preferred. While we can take a limited number of walk-in or drop off visits daily, it will result in increased wait times and delayed services. We pride ourselves on being able to provide quick quality services to all of our clients and patients.
Yes! Give us a call at 334-678-8996
Yes, we have multiple methods of handling patients safely and strive to provide the most pleasant experience possible for both you and your pet. Some methods we use are prescription oral calming medications, injectable sedations, and/or utilization of muzzles and wrap style restraints as needed.
We do not recommend giving over the counter medications to your pet unless directly instructed by the veterinarian. Unfortunately, there are no safe and effective over the counter pain medications. We recommend scheduling an appointment to be seen ASAP so that we can prescribe a safe medication for your pet and diagnose the source of their pain. Ibuprofen, aspirin, and Tylenol can all be very toxic to pets.
We do not recommend giving over the counter medications to your pet unless directly instructed by the veterinarian. There are many reasons for a pet to be coughing not limited to bacterial or viral infections, foreign bodies, heart disease, nerve disfunctions, and more. Conditions can become worse or even life threatening if treated inappropriately or not in a timely manner. Please call us today to schedule an appointment to make your furry family member feel well again!
We do not recommend giving over the counter medications to your pet unless directly instructed by the veterinarian. It is always best to treat the underlying issue rather than treating a symptom. Failure to diagnose and treat an underlying issue can result in worsening of the condition, no resolution, or even death. Many popular over the counter medications actually can make conditions much worse if used inappropriately. Please schedule an appointment with us today.
Struggling to medicate a pet is stressful for both you and your pet. Furthermore, it is important that they get their medications for the full duration of treatment to prevent a relapse or worsening of condition. We sell several products to make medicating your pet less of a chore. Trying pill pocket treats or using a pill gun works for many patients. Some medications can even be compounded into different formulations such as liquids or transdermal (topical) preparations. We also have several medications that can be given in injectable form. If you are struggling to get your pet to take their medication please let us know and we will be happy to give you suggestions or do a demonstration with your pet to find out the most effective way to make sure they are treated appropriately and improve!
